Question 1

Q１. For which languages do you offer translation services?

Accepted Answer

We translate to and from Japanese, Chinese (simplified or traditional), and English.
Other languages, such as Korean, Thai, Indonesian, and Russian, may be available depending on the client's needs.
 
Language pairs available :
 
English →　Japanese、Chinese（simplified／traditional）
Chinese 　→　Japanese、English　
Japanese →　English、Chinese（simplified／traditional）

Question 2

Q２. Which digital file formats are acceptable?

Accepted Answer

The following file formats are acceptable. Please ensure that files are editable whenever possible. If you have a file in a format that is not listed below, please contact us.
 
 • Microsoft Word, Excel, and PowerPoint files
 • Google Docs, Sheets, and Slides
 • Scanned copies of paper documents, PDFs, photos, etc. (Please note: estimates will be provided based on approximate word/character count or on an hourly basis if the word/character count cannot be determined from the scan.)
 • Trados Studio compatible files (e.g., .sdlxliff）
 • Special format files for web use (HTML, XML, etc. that require translation to be inserted in tag).
*Translations will be inserted by staff members who are familiar with system development before delivery. Please note that an additional fee may be charged for this service.

Question 3

Q３. Is it possible to revise translations done by other companies?

Accepted Answer

Yes, we will accept a translated text for proofreading and editing.
However, if the translation is of poor quality and needs more than editing, we may propose a different rate for “re-translation” instead of proofreading or editing.

Question 4

Q４. What if I only need a short phrase or text translated?

Accepted Answer

We have extensive experience in working with shorter texts, such as brand slogans, catch phrases, and website copy. Please contact us to find out more.

Question 5

Q５. Can you translate specialized content?

Accepted Answer

We provide translation services for a broad range of industries.
Our translators are experienced in a variety of fields, such as IT and systems (software and development), applications, cryptocurrencies, etc. We also have experience in translating specialized documents. Please contact us to find out more.

Question 6

Q６. Can you adjust the layout and design after translation?

Accepted Answer

WIth Microsoft Word or PowerPoint, we will place the translated text according to the layout as best as possible. However, if the layout or format of the original text or document is more difficult than usual (e.g., an extremely large number of text boxes in a PowerPoint slide), we may charge an additional fee. Please contact us to find out more.
 
PDF : Translations will be inserted directly into the PDF.
 
Other design files : We can translate and create design files using software such as Illustrator. However, the rate will vary depending on file contents, so please contact us first.

Question 7

Q７. Can I have a test/trial translation to check the quality of the work?

Accepted Answer

We offer a free trial translation for a text of up to 250 words.

Question 8

Q８. Are translation services available for YouTube videos and similar media?

Accepted Answer

Yes. However, we do not currently offer spotting services (i.e., determining the time position for inserting subtitles). We can deliver the translation of dialogues and narrations in Word or other format, but clients must insert the text themselves.
 
Please note that depending on the request, we may introduce or partner with a company that specializes in audiovisual translation.

Question 9

Q９. Are hand-written documents acceptable?

Accepted Answer

We accept hand-written documents as long as they are legible.

Question 10

Q10. Is there an extra charge for the translation to be checked by a native speaker?

Accepted Answer

The rate depends on the expertise required for the translation.
For example, if the content is general in nature, a native speaker will translate the document directly, and the native speaker check will be included in the translation fee.
 
However, in the case of highly specialized text that requires a translator who is a native speaker of the source language first, we will quote a separate fee for translation and checking by a native speaker.

FAQ