Question 1

Q１. Is there a fee for requesting a quote? How long will it take to receive a quote?

Accepted Answer

Quotes are free and generally provided within 24 hours. Please contact us at your convenience.

Question 2

Q２. How do I make a translation request?

Accepted Answer

In order to make a translation request, contact us by using the inquiry form on our website. Replies to requests are generally provided within 24 hours.

Question 3

Q３. What is the overall process from request to delivery?

Accepted Answer

The general steps for translation services are as follows:
 
１. If you are not already a client, please send a translation request through our website, and we will confirm your needs and provide a quote along with our possible turnaround time. Contact our sales representatives directly via e-mail from the second order on.
 
２. Place your order when satisfied with the quote and turnaround time.
(Trial translation offered and/or contracts signed upon your request.)
 
３. We deliver the translation, double-checked and proofread, by the promised delivery date.
 
４. Check the contents of the work, and confirm with us that everything is satisfactory.
If so, the project will be closed, and we will send you an invoice at the end of the month.

Question 4

Q４. What do I need to provide or prepare for a translation request?

Accepted Answer

Please prepare the content, website, or file you wish to have translated.

Question 5

Q５. Who are your translators?

Accepted Answer

Meet our translators in the "Our Team" section on our website for your reference. An extended team of translators are also available upon request.

Question 6

Q６. Is it possible to meet with a translator in advance?

Accepted Answer

It is possible to meet with a member of the administrative team prior to translation by using online meeting tools (Google Meet, Zoom, Skype, etc.) or face-to-face.

Question 7

Q７. Can I request a translator (e.g., the same translator as before)? "

Accepted Answer

Yes. We will do our best to accommodate your request, although it may depend on the employment and contract status of the translator.

Question 8

Q８. Is it possible to check the content during the translation process?

Accepted Answer

Yes. The translation can be delivered in installments according to the client’s request. However, if later installments affect the overall content (e.g., the vocabulary needs to be unified), we may need to review the content again after all the translation is completed.

Question 9

Q９. What is the cancellation policy?

Accepted Answer

You may cancel your translation order in full if work on the project has not already begun. If the work has already started, you will be charged for the volume of work already completed.

Question 10

Q10. How will the translation be delivered?

Accepted Answer

Files will be delivered in the format of your choice. If you do not specify otherwise, we will return the file in the same format as it was received.
 
・Microsoft Word, Excel, and PowerPoint files
・Google Docs, Sheets, and Slides
・PDF files
・Trados Studio compatible files (.sdlxliff, etc.)
・Other special format files (if available)

Question 11

Q11. Is it possible to have the work delivered in installments?

Accepted Answer

Yes. Please see “Q８. Is it possible to check the content during the translation process?” above for more information.

Question 12

Q12. What are the revision and editing policies?

Accepted Answer

We offer one free revision for our submitted translation only if a clear quality issue is found. Please note that client requests for further revision or other changes may incur additional charges.

FAQ

About our services

Q１. For which languages do you offer translation services?

Q２. Which digital file formats are acceptable?

Q３. Is it possible to revise translations done by other companies?

Q４. What if I only need a short phrase or text translated?

Q５. Can you translate specialized content?

Q６. Can you adjust the layout and design after translation?

Q７. Can I have a test/trial translation to check the quality of the work?

Q８. Are translation services available for YouTube videos and similar media?

Q９. Are hand-written documents acceptable?

Q10. Is there an extra charge for the translation to be checked by a native speaker?

Language requests

Q１. Can I request British or American English for the translation?

Q２. Can I request Mandarin, Taiwanese, or Cantonese?

Q３. What is the difference between Simplified Chinese and Traditional Chinese?

Q４. Will dialects and accents be a problem?

Quote requests and communication

Q１. Is there a fee for requesting a quote? How long will it take to receive a quote?

Q２. How do I make a translation request?

Q３. What is the overall process from request to delivery?

Q４. What do I need to provide or prepare for a translation request?

Q５. Who are your translators?

Q６. Is it possible to meet with a translator in advance?

Q７. Can I request a translator (e.g., the same translator as before)? "

Q８. Is it possible to check the content during the translation process?

Q９. What is the cancellation policy?

Q10. How will the translation be delivered?

Q11. Is it possible to have the work delivered in installments?

Q12. What are the revision and editing policies?

Delivery timeframe

Q１. What is the timeframe for translation services?

Q２. What about urgent translation requests?

Fees and payment

Q１. How are project fees calculated?

Q２. What does “unit price per word/character” mean?

Q３. What payment options are available?

Q４. Is there a minimum project fee?

Q５. Is payment made after delivery?

Privacy policy

Q１. What are your policies for personal and confidential information?